Office Policies

Calls During Office Hours

Calls are usually returned in the order they are received, unless a more urgent problem takes priority. The nurses are specially trained Pediatric Nurses and can answer most questions and give approved advice. If there are problems that exceed their authorized limits or the nurses feel require a doctor’s attention, they will consult with a physician. If you wish to talk to one of the doctors personally, tell the receptionist, and the doctor will return your call as soon as his schedule permits. Generally, this will be at the end of the day or possibly over lunch, so if you need immediate attention, please talk to one of our nurses first.

We return every medical advice call as soon as possible. The nurses receive 50-150 medical advice calls per day. Please be patient during busy times, and your call should be returned within 1-2 hours. If you leave a message for the nurse, please speak clearly, spell your child’s name, leave a number where you can be reached during the next 1-2 hours, and try to keep the line clear. We will make two attempts to reach you, but then will move on to the next call.

If your child is ill, he or she will be seen as soon as possible on the day you call. Call early so that you can receive the earliest possible appointment time.

After Hours & Emergencies

We believe that our parents should have 24-hour access to medical advice should an urgent situation arise. Therefore, experienced pediatric nurses are available 24 hours a day by calling our office. After hours calls are handled by a specially trained pediatric nurse. Our practice is billed for every after hours call that is placed, and we pass only a portion of this cost on to our patients as a $15.00 service charge per call. Keep this in mind and use some discretion so that we can continue to offer this valuable service to our parents. If you feel your child has a true life threatening emergency, illness or injury, call 911 or go to the nearest hospital emergency room immediately.

Learn More About After Hours

Financial Policy

We are committed to providing you and your child/children with the highest quality of care possible in the most economical way possible. As part of our relationship with you, we want you to have a clear understanding of our financial policy.

You may view our full financial policy at anytime by clicking the link below.

Notice Of Privacy Practices

This notice describes how medical information about you (as a patient of our practice) may be used and disclosed and how you can get access to this information. This is required by the Privacy Regulations created as a result of HIPPA (Health Insurance Portability Act of 1996). Clicking the link below will allow you to read the entire notice. Please do not hesitate to call our office with any questions.

Download Full Financial Policy

Notice Of Privacy Practices

This notice describes how medical information about you (as a patient of our practice) may be used and disclosed and how you can get access to this information. This is required by the Privacy Regulations created as a result of HIPPA (Health Insurance Portability Act of 1996). Clicking the link below will allow you to read the entire notice. Please do not hesitate to call our office with any questions.

Download Privacy Practices