Over the years our office has developed policies and procedures to efficiently handle many of the routine issues that arise. We have found that having established policies makes our interaction together go more smoothly. Please be aware that none of these are “written in stone” and we would encourage you to discuss any questions or concerns you have regarding these policies with us.
In an effort to minimize exposure to illness, we have partitioned our waiting room into separate well and sick waiting areas. Transmission of most colds and contagious diseases is through direct contact with respiratory droplets and not through the air. Ultimately, frequent hand washing minimizes transmission most. Your child’s health and safety are our priority. We aim to maintain quality patient care, efficient patient flow, and minimal wait time.
Centennial Pediatrics prides itself in providing the highest quality pediatric care and being responsive to all of our parent’s needs. In creating our appointment schedules, we must balance the time allotted to the very extensive well-child check-ups with sufficient time to see all of the sick children that call in and need to be seen in a given day.
If you cannot keep your appointment time, please be considerate enough to cancel the appointment well in advance so that another might take advantage of that time. There will be a charge for well-child appointments that are not cancelled 24 hours prior to the scheduled appointment.
The physicians at Centennial Pediatrics try to be considerate of your time. Occasionally there will be an unexpected office emergency, but in general we run very close to schedule and our parents are very appreciative. Please be considerate of others, and be on time for appointments so that we can keep you on time. If you do show up late for an appointment and it runs into the next, we may have to reschedule or try to work you back in later.
If an appointment is made for one child and you think another child needs to be seen, please schedule a separate appointment for that child before coming to the office, so that we can allot the appropriate time.
If a child is brought to the office without an appointment and it is not an emergency, we will try our best to work you in at our earliest convenience, but we may ask that you schedule an appointment for later in the day.